1. Eligibility for Returns
We strive to provide high-quality products. If you receive a damaged or defective item, you may request a return under the following conditions:
- The return request must be made within 48 hours of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase and clear images of the damaged or defective product are required for processing.
2. Return Process
- To initiate a return, contact our support team with your order details and issue description.
- Once your request is approved, our team will provide further instructions on how to proceed.
- The product must be handed over to our delivery representative at the time of return pickup.
3. Refund Policy
- Refunds are only applicable for damaged or defective products.
- After verifying the returned item, the refund will be processed.
- Since we offer cash on delivery, refunds will be provided in the form of a replacement product or an agreed-upon alternative.
4. Changes to This Policy
We reserve the right to modify this policy at any time. Any updates will be reflected on our website.
For any questions regarding returns and refunds, please contact us at [email protected].